My mate Mike ('Fang'), and Dave have an interesting podcast show called The Extraordinary Everyday Lives Show, hosted on The Podcast Network. Episode #029 was a chat with South African "Roy Blumenthal. Artist, writer, producer, cartoonist, Corporate Facilitator, Coach, Creative Thinking Specialist, Performer, published poet and general self-described ‘common-or-garden creative type’."
Mike, Dave and Ray talked about a wide range of topics, some which I'll comment about later, but I thought it was interesting that Roy now leaves his 6 or 7 year old red sports car unlocked, even when parking at the airport, thinking, 'if it's going to be stolen it will be stolen whether it is locked on not.'
A couple things came to mind: would he do this if his car was brand new rather than 6 or 7 years old (before it gets that first scratch in the paint or parking lot dent)? Does faith in human nature have a 'value adjuster factor'? and secondly, Roy's faith in the general good of human kind made me think that a lot of the legislated restrictions on our collective 'freedoms' are the result of the evil/bad/inappropriate actions of the few. I tend to agree with Roy about the general good of people, although my insurance company doesn't and it encourages me to lock my car/house/whatever as their coverage doesn't exist if I don't take reasonable steps to protect my property that they insure.
I thought of being in Paris last year and travelling on the trains and Metro, and how the actions of a tiny percentage of people travelling on those systems left me with a bad impression of the whole experience - pickpockets! Completely unfair attitude towards the 99% of good people travelling with me.
On another topic, Roy's description of what he called 'industrial theatre', I think it was called, was very exciting. The idea that small groups of performers would go by truck from village to village, find-out the dominant problem facing the village, do an impromptu three minute long performance where the lead character does acts out his role and ends-up failing/dying/not succeeding (Roy put it better than I can remember). Then the play stops, and the audience is invited to interrupt a repeat performance of the play when they see the lead character doing something wrong and the audience can jump up onto the back of the truck and change the plot, resulting in a good ending. Roy described it as teaching people to look for options rather than looking for a solution. A nice idea, and apparently very empowering for the people who participated in the theatre shows. 'Giving back a voice' is how I think Roy described the outcome.
Made me think of a corporate example - Roy also talked about doing this work as a writer director of 'industrial theatre' in going into corporations with management's support, and helping the employees act-out what, for example, changing the company's mission statement might mean. Interesting comment by Roy that he warns management before the event that they might not like what they hear during the process, but if they can act on what they learn it is beneficial.
... ramble on ... How many businesses pretend that they are listening to their employees but have already made a decision about something? I think of local examples where a brainstorming session was called between management and workers to 'work through' the various options of a situation. After a few less than satisfying examples of this process happening, someone (worker) asked (management) before contributions had been solicited if the decision had already been made. And, not surprisingly, it generally had already been made. So that leaves the workers feeling that their involvement is a total waste of time - management evidently wanted the workers to sell themselves on the decision that management had already made.
I used to go to a small gym, run by a very nice woman and staffed by other women. (The clientele was both male and female in case someone thinks I was crashing a women's only gym!) Someone suggested that the gym owner put in a suggestion box, which was done and promoted to the membership. I, naturally, had LOTS of constructive suggestions about how small things could be improved to make the customer experience there even better - as it was it was a great gym. So suggestion after suggestion was stuffed into that dowdy wooden box, but never was any acknowledgement made of it. As time went on I wondered if anyone was actually reading the suggestions so in an attempt to provoke a response I started submitting more and more outrageous suggestions. Nothing inappropriate, just crazy ones. Finally, the gym owner took me aside one day and said that I was beginning to frighten the staff, and that no, they wouldn't consider doing a Pilates calendar with all the staff. So I think the staff began to feel that I was bit, creepy, when all I was trying to do was get some response to my damned suggestions. Ended-up leaving that place - it was time to move on. Next gym won't have a suggestion box, or if it does I'll submit mine in Latin.
So if you ask for field/worker/client feedback or suggestions, you better be prepared to listen to them and acknowledge them. Otherwise a good idea becomes a demoralising one.
... ramble off ...Rick Clise